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Account Access
Get help with login, profile access, and account security.
💬Help Center
How can we help you today?
Discover support guidance for accounts, bookings, orders, rewards, partner follow-up, and dispute handling.
Payment activation note
Online payment is being activated soon. Requests still move through manual review and confirmation inside GearBeat.
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Studio Booking
Use this path for booking questions, reschedules, cancellations, and missing details.
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Marketplace Orders
Use this path for order questions, cancellations, refunds, missing items, and seller follow-up.
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Rewards & Card
Review Beat Points, tier progress, and the digital membership card after a confirmed request.
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Partner Support
Use this path for studio or seller follow-up, manual review questions, and operational escalation.
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Complaints & Disputes
Complaints, disputes, and refund or cancellation requests are reviewed manually by the support team.
Can't find what you need?
Our support team is ready to help with accounts, bookings, orders, complaints, disputes, and refund requests.
Next step: keep your reference number, booking or order reference, and any screenshots or notes ready. Support reviews requests manually for follow-up, escalation, clarification, cancellation, and refund requests. There is no instant automated resolution.